Find an answer first#
- Search these docs with ⌘K, or start with Getting started and the common questions.
- In the app, open Help at the bottom of the sidebar, press ⌘?, or click the "?" next to a page or setting. The app has the same articles as this site, and they work offline.
- If something does not work, open Help, then Diagnostics. Each check says in plain words what is wrong and what to do next.
Write to us#
Email [support email].
Please include:
- What you were doing, what you expected and what happened instead.
- The Diagnostics report: in the app, open Help, then Diagnostics, press Copy report and paste it into your email. It holds no text from your posts and no tokens, cookies or keys. See the Diagnostics article.
- A screenshot if it helps. Leave out keys, private messages and anything about your readers.
Plans, billing and your licence#
- Restore a purchase. Sign in with the email address you bought with. See the Plans and your licence article.
- Add a licence code. Sign in, then paste the code from your receipt into Enter a licence code under Settings, Plan.
- Cancel a subscription. In the app under Settings, Plan, or with "Verträge hier kündigen / Cancel your subscription" at the bottom of every page of this website.
- Withdraw from a purchase. Use "Vertrag widerrufen / Withdraw from your contract" at the bottom of every page of this website.
Security and privacy#
Found a security problem? Email [support email] with "Security" in the subject, and please give us time to fix it before you tell others. For what Pressmark does with data, see the Privacy and your data article and the privacy notice.
Problems with Substack itself#
Pressmark is independent of Substack. For your Substack account, payments to your publication or Substack's own features, contact Substack support.